German Speaking Hotel Reservations Agent

Full time contract | Sofia

The German Speaking Technical Helpdesk

Sofia, Bulgaria

€780 per month after tax + relocation assistance (up to €150 for travel reimbursed and 7 nights hotel accommodation provided

As a Reservation Sales Representative you will be first point of contact for existing and new clients. You will receive inbound calls related to hotel reservations for 70+ independent and chain hotels.

Responsibilities:

* Answer incoming calls in accordance with established call handling procedures;
* Research answer questions and resolve concerns for a complete customer's satisfaction experience;
* Recognize cross sell or up-sell opportunities that would benefit the customer;
* Verify the request details with the customer.

Requirements:

* Fluency in German;
* Fluency in English;
* Good computer literacy;
* Excellent communication and assertive skills;
* Ability to be confident and engaging when dealing with potential and existing clients;
* Target driven and fully focused on delivering results;
* Attention to details;
* Experience in a call center, sales or travel industry will be considered as an advantage;

The offer:

∙ Extensive training programs;
∙ Environment that stimulates achievement and excellent customer service;
∙ Competitive remuneration package;
∙ Work in a challenging and pleasant business environment;

Sofia,
Bulgaria

Published
30 Jan '19

Salary
€ 12000-14000

Languages
English, German

Sector
Customer Service, Call Centre