Service Desk Analyst with Danish

Full time contract | Prague

REED is currently handling recruitment activities for our international client. The company operates in the Czech Republic with an IT multilingual operational support team in Prague, and can potentially offer a very rewarding job opportunity for the right candidate. At the moment, we are looking for candidates to join their Service Desk team with Danish language skills.

As a Service Desk Analyst, you will be responsible for:

· Receives Service Requests via Telephone, E-Mail, Fax, Internet or while Monitoring

· Manages resolution of Service request

· Handles incidents and service requests ranging from end user logon problems to functional support to business units

· Documentation of Service Request and Incidents using a CRM Tool

· Highlight errors / discrepancies in customer data

· Getting the problem solved within the first contact

To be an ideal candidate for the Service Desk Analyst position, you should meet the following criteria:

· Ideally 1 year of experience in Customer Service

· Excellent customer service skills and telephone way

· Good problem solving and technical skills

· Work experience in Shared Service Center is appreciated

· Experienced in troubleshooting, software / hardware installation and routing technologies is an advantage

· Speaking and writing skills in English + advanced Danish

Our client offers:

· The opportunity to work in a multicultural company

· Educational courses and training

· Opportunities to learn and grow within the company

· 5 weeks holiday, sick days, cafeteria, notebook, cell phone, meal vouchers, flexible working hours

Location: Prague

Starting date: Immediately / negotiable

Czech Republic

14 Nov '18

€ 18000-24000

Danish, English

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