Apple Technical/Customer Service Advisor German

Full time contract | Cork

We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As an AppleCare Advisor, you will be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you are the friendly voice of Apple, providing outstanding customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us craft the ideas that move all of us forward. You'll be trained to reach your highest potential.

This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.

Experience supporting customers via phone, e-mail, chat, and/or in person
Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to differing audiences
Handle own workload and work independently in a dynamic, constantly changing environment
Grows with a team where expertise is shared and feedback is inspired
Effective time management including ability to multi- task, organize and prioritize
Able to research and grasp technical information across multiple tools while talking with customers
Knowledge of one or more of the following is an advantage; iOS, Smartphone, Tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on New Challenges

Additional Requirements
Available to attend approximately 3-4 weeks of required training on a fixed schedule that may include weekends
Flexible to work between the hours of 7:00 a.m. GMT and 7:00 p.m. GMT including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
Successful completion of initial training
• Medical Coverage: 100% premium cover for Apple employees
• Dental & Vision Coverage
• Pension Plan
• Employee Life Insurance
• Employee Stock Purchase Plan
• Discounts on Apple Products
• Onsite Wellness Centre: with doctors, dentists, optometrists, massage therapists, gym
• Relocation Package


14 Nov '18

€ 24000-30000

English, German

Customer Service