Dutch Senior Representative, Command Centre

Full time contract | Cork

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Schedule & Account Services at Dell, we are looking for an Account Services representative to join our team in Cork.

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their account issues? Within Dell Services, we are looking for an Account Services representative to join our remote team in Ovens, Cork, as well as providing telephone, chat and email assistance to our EMEA customers as part of the Dell Global Service Desk.

Essential Requirements
Working with a shared inbox to manage customer communications as well as service requests through a ticketing system.
Demonstrate flexibility in working across multiple regions and able to adapt quickly in order to achieve goals across specific activities.
In the absence of a documented process, apply sound logic to a case to ensure its resolution.
Communicate effectively with local field engineers, order parts, dispatch tickets within the agreed SLA’s for break/fix activities.
Offer customer CRU when possible whilst handling high ticket volume, low touch handling
Be able multitask, using, multiple tools, chat, email and phone.
Available to work monthly and quarterly rotating 24/7 shift

Desirable Requirements
Microsoft Excel skills
General awareness of Dell EMC’s portfolio of enterprise storage products and services
Ability to identify gaps and improvement opportunities and bring concise, achievable resolutions to your management team.

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Ovens, Cork,

07 Nov '18

€ 24000-34000

Dutch, English

Customer Service, Call Centre, IT, Information Technology