German Speaking Customer Support

Full time contract | Sofia

German-English Bilingual Technical Helpdesk Advisors

Sofia, Bulgaria

€1150 per month + relocation assistance (up to €150 for travel reimbursed and 7 nights hotel accommodation provided)

Purpose/Job Summary:

The German-English Bilingual Technical Helpdesk Advisor serves as first point of contact for customers of the company, provides technical assistance, troubleshoots to resolve customers' problem in compliance with the established standards.

Duties and Responsibilities:

∙ Accepts requests through different communication channels, logs and identifies the problem;
∙ Respond to customers via phone/mail/web. Manage customer expectations by taking into consideration customers' entitlement and identified customer issue;
∙ Keep customers informed, set and follow up on commitments, keep precise case documentation and case ownership;
∙ Meet deadlines and deliver services according to customers' service level agreements;
∙ Develop working knowledge of supported products and technology as well as applicable technical support tools.

Required Skills:

∙ Excellent level of written and verbal communication in German;
∙ Fluency in English;
∙ Analytical and troubleshooting skills;
∙ Customer handling skills;
∙ Ability to prioritize tasks and manage time efficiently working with minimal supervision;
∙ Ability and willingness to learn new technologies, expand knowledge and solidify expertise in the Information Technologies field;

The offer:

∙ Extensive training programs;
∙ Environment that stimulates achievement and excellent customer service;
∙ Competitive remuneration package;
∙ Work in a challenging and pleasant business environment;
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Sofia, Sofia,
Bulgaria

Published
30 Jan '19

Salary
€ 13800-13800

Languages
English, German

Sector
Customer Service, Call Centre